Our most important handshake

At TrygVesta, we work with many important tasks each day. But one of them is paramount to all others: The dialogue and communication with each individual customer.

Be it over the telephone or face to face, or through partners such as Nordea, that is the moment we show our true face. This applies whether we sell insurance, advise customers or help them in a claims situation.

When we write to our customers, it is equally important to meet them in a language they understand and avoid using fine print as much as possible. It would be preferable if we could totally eliminate it.

Despite modern technology, which we ­naturally need to help us cope with our ­everyday tasks, it is still the impression which the individual TrygVesta employee leaves with the customer that is our trademark or brand. That is why customer communications is our most important handshake.

It is also one of the reasons why we in the Group ­Executive Management decided to change the organisation to maximise focus on the contact with our customers. The most important customer communicators – our sales force, consultants and claims handlers – should focus all their efforts on that task.

The rest of the organisation will assist them by providing effective systems and good ­products.

TrygVesta customers have a legitimate expectation of being served by the best in the industry – because our customers have weighted quality over price. In our everyday working life we must therefore remember that we often talk to customers about their real concerns.

For our employees, the individual conver­sation is often one among many each day, but for our customers it is often one they can repeat word for word – because of its ­importance to the customer.

Stine Bosse, CEO